Security
Where your data lives
Supporting your Google Workspace means handling your tickets. Here is exactly where that data goes and who else touches it.
| Data | Where it is stored and processed |
|---|---|
| Tickets, replies and attachments | Servers owned and run by Team Senzu Digital |
| Workspace intelligence (our LLMs) | Runs on our own hardware. No third-party AI service ever receives your requests, and nothing is used to train anyone else's model. |
| Support portal connection | Encrypted end to end to our servers. No CDN or proxy decrypts it on the way. |
| Email to and from support@tsdlabs.io | Delivered through Google Workspace, then imported into our helpdesk |
| Backups | Encrypted before they leave the server, kept on team-owned hardware |
Subprocessors
| Company | Purpose | Data |
|---|---|---|
| Google (Google Workspace) | Email delivery for support@tsdlabs.io | Email messages you send us and our replies |
What we commit to
- An engineer reviews every answer before it reaches you. Security incidents, data loss and outages go straight to a person.
- We only access your Google Workspace with the narrowest admin role the work needs, and only for as long as it's needed.
- We never ask for your password or recovery codes.
Questions
Email sales@tsdlabs.io. We're happy to sign a data processing agreement.